Frequently Asked Questions

You will find these details in the booking confirmation email sent to you, or on the 'My Bookings' page, in addition to the hotel description on the hotel page.

For more details, you can contact us directly through social media or email at info@nozolinn.com

Frequently Asked Questions

How can I get information about the room or hotel facilities?

What does it mean that the booking is provisional?

When does my booking become confirmed and when will I receive the confirmation email?

Where can I find my booking details and status?

Does Nozol Inn offer transfers?

Are meals included in the room price?

How can I cancel my booking?

Will fees be applied if I cancel my booking?

How do I make sure my booking is successfully canceled?

I want to read the cancellation policy, where can I find it?

How can I make modifications to my booking?

Can I get a refund for my booking in case of no-show?

How can I use discount codes?

How can I know about the latest offers and discounts?

Are there special offers for certain occasions (such as Ramadan, holidays, etc.)?

Do discounts include meals, additional services, or VAT?

Can multiple offers be combined for a bigger discount?

Can I change or modify the booking if it's part of a special offer?

How can I contact customer service?

If the booking is cancelled within the terms, when will the paid amount be refunded?